TERMS AND CONDITIONS
PASIÓN MUDEJAR S.L. offers our products and services to you under the following Terms and Conditions. Please read these Terms and Conditions before using this website. By using it, you agree to these Terms and Conditions. You must not use this site in any way if you do not agree to these Terms and Conditions.
PASIÓN MUDEJAR S.L. reserves the right to totally or partially modify at any time both the General Terms and Conditions, as well as all those legal notices, guidelines and/or regulations for use contained in the Website and which, as the case may be, will replace, complete and/or modify the General Terms and Conditions contained herein, without affecting the articles and/or products that were purchased prior to the modification. Said modifications may be made, through the Website, by any legally admissible means and shall be binding for as long as they are published on the website and until they are validly modified by subsequent modifications.

GENERAL TERMS AND CONDITIONS
You agree to be bound by the following obligations:
– You assume financial responsibility for all transactions made under your name or account.
– To make any purchase, you must be over 18 years of age, make the purchase for personal use, and have legal capacity to make the transaction.
– You warrant that all information you provide to us is true and accurate.
– Providing incorrect credit card details or an incorrect debit or debit card billing address may result in delays in the issuance of your travel documents and increased prices. Please ensure that the details you provide correspond to those shown on your credit card billing statement. We also reserve the right to cancel your booking after it has been issued if payment is not made or if incorrect cardholder information is provided.
– You may not modify, copy, transmit, distribute, sell, display, license, or reproduce the site or its contents in any way.
– The information and/or prices displayed on this website are updated regularly, and therefore may have changed by the time you book your stay. Unfortunately, although every effort is made to ensure the accuracy of all such information and prices, mistakes are occasionally made. Therefore, you should be sure to check all details of your stay (including prices) at the time of booking.
– The website is offered on an ‘as is’ and ‘as available’ basis at the time of access. We accept no liability in relation to your ability to access or use the site at any time, nor in the event of any interruption in your access or use, nor for any errors in making a transaction. We do not warrant that the Website is free from computer viruses or other properties that may cause loss or damage.

1.- Conditions of admission
1.1.- This Hotel is considered, for all purposes, an establishment for public use, although admission or stay may be refused:
a) For lack of accommodation capacity or facilities.
b) For failure to comply with the admission requirements.
c) For adopting behaviours that may cause danger or inconvenience to other people, whether they are users or not, or that hinder the normal development of the activity.
1.2.- Our establishment will request the assistance of the Security Forces and Bodies to evict those who do not comply with these Internal Regulations; do not comply with the usual rules of social coexistence; or try to access or remain in the Hotel for a purpose other than the normal use of the service.

2.- Admission requirements.
2.1.- In order to make use of the hotel room, it will be a prerequisite to properly complete the admission document upon arrival at the Hotel, at which time you will be informed of your rights and obligations as a Client, as well as the existence of these Internal Regulations.
2.2.- When filling in the admission document, you must present an official document that identifies you and which will also be used by the Hotel to fill in the corresponding entry form in accordance with the current regulations on registration books and entry forms for travellers.

3.- Rights.
Your rights as a client of this establishment are as follows
a) To receive truthful, sufficient, comprehensible, unequivocal information, and prior to contracting the period of accommodation, as well as the full final price, including taxes, with a breakdown, where appropriate, of the amount of any increases or discounts that may be applied to any eventual offer.
b) Obtain the documents that accredit the terms of the contract.
c) Access our establishment under the contracted terms.
d) Receive the services under the agreed conditions.
e) To have their safety and that of their belongings duly guaranteed in our Hotel, as well as their privacy; and to be informed of any circumstantial inconvenience that may alter their rest and tranquillity.
f) To receive information about the facilities or services that involve any risk and the security measures adopted.
g) To receive an invoice for the price paid for the services provided.
h) Formulate complaints and claims and obtain information on the procedure for presenting them and their treatment.
i) To consult the terms of the privacy policy published on our website.

4.- Obligations.
As a Client of this establishment, you have the following obligations:
a) To observe the rules of coexistence and hygiene.
b) To respect the present rules of internal regime.
c) To respect the agreed date of departure from the establishment, leaving the room free on the agreed date and time.
d) To pay for the services contracted at the time of entry or within the agreed period, without the fact of presenting a complaint implying exemption from payment.
e) To respect this establishment, its facilities and equipment.
f) To respect the environment.
g) To respect restricted areas and facilities.

5.- Reservation
5.1.- All reservations will include the date of stay, number and type of room with its diet, cancellation policy and additional complementary services additionally contracted; also stating the total price and broken down for each of these.
5.2.- Our confirmation of your reservation will be considered as a tourist accommodation contract; a physical or electronic record will be available to you.
5.3.- When you have obtained confirmation of your booking, we will provide you with the type of room reserved on the agreed date.

6.- Cancellation Policy
The following cancellation policy applies once you have paid for your booking:
-Special cancellation terms apply for Easter and Feria de Abril.
– During the rest of the year, if you choose the flexible rate and cancel more than 3 days prior to your arrival date, no fee will be charged. If you cancel your reservation within 3 days prior to your arrival date, or if you do not show up for check-in (no show), the penalty will be 100%.
– In the case of unexpected departures that have not been previously negotiated with the hotel, the client will be charged 100% of the amount paid for the service.
In the case of non-refundable rates, a 100% penalty will be applied.
– If the cancellation of the reservation is due to circumstances of force majeure, including a health crisis or emergency situation affecting your place of residence or the place where this establishment is located, you will receive a voucher for accommodation during the current year and under the same conditions, subject to availability.

7.- Price.
7.1.- You, as a Client, must pay for the contracted services at the time of arrival, without the fact of submitting a claim implying exemption from payment.
7.2.- The payment of the price can be made by bank transfer, bank card or in cash up to the quantitative limit in force at any given moment according to the law.
7.3.- In the case of requesting the details of your bank card, it will be stated whether it is used as a guarantee or as an advance payment.
7.4.- We reserve the right to demand that, when making a reservation, you make an advance payment of the price as a deposit, which will be understood as payment on account of the amount resulting from the services provided.

8.- Period of occupation.
8.1.- As a client, you will have the right to occupy the room from 15:00 hours on the first day of the contracted period until 12:00 hours on the day of departure.
8.2.- Unless otherwise agreed, the prolongation in the occupation of your room on the day of your departure, for longer than the contracted time, will generate the obligation to pay the amount established for ‘late check-out’.
8.3.- You may stay longer than the number of days specified in the admission document, provided that prior agreement has been reached on the basis of availability. In case of agreement, it will be understood as an extension of the first contract and it will be stated in the same admission document.

9.- Safety deposit box and room safe service.
9.1. The rooms of this establishment are equipped with a free safe.
9.2.- Our Hotel is not responsible for the loss or theft of money or valuables that are not deposited in the safe of the room.

Article 10.- Prohibitions.
10.1.- Smoking is prohibited in all rooms and enclosed common areas.
10.2.- It is forbidden to bring food or drinks into our Hotel to be consumed inside it.
10.3.- It is forbidden to hang towels or any other garment on the railings of the terraces of the rooms.
10.4.- This establishment does not admit animals, with the exception of people accompanied by guide dogs due to visual dysfunctions.

11.- Limitations.
11.1.- Access to an area or facility of the Hotel will be limited:
a) When the established capacity has been reached and in the meantime there is no access available in accordance with said capacity.
b) When the closing time of the area or facility has been exceeded.
c) When violent attitudes are shown or manifested, especially when behaving in an aggressive manner or provoking altercations.
d) When it causes situations of danger or nuisance to other users, or does not meet the conditions of hygiene.
e) In particular, persons who are using drugs, narcotics or psychotropic substances, or who show signs of having used them, and those who show signs of being intoxicated, shall be denied access or, as the case may be, shall be prevented from staying there.
f) When wearing clothes or symbols that incite violence, racism or xenophobia, as well as when not wearing the required clothing according to the area or facility.
11.2.- This establishment may request the assistance of the Security Forces and Bodies to evict those who do not comply with any of the limitations listed in the previous section.

12.- Basic rules on clothing and cleanliness.
12.1.- The Client will have to be covered with clothing and according to the etiquette required for some specific and communicated specific services.
12.2.- It is forbidden to walk barefoot in the establishment.
12.3.- The litter bins and ashtrays must be used.

15.- Services provided by third parties.
15.1.- This Hotel is not responsible for the services provided by companies other than the operator of this establishment.
15.2.- The hotel has a shuttle service through a third party and at an additional cost, as well as a laundry service in the same format.

Acceptance of this contractual document implies that the CLIENT:
a. Has read, understands and understands the above.
b. That he/she is a natural person or represents a legal entity with sufficient capacity to contract.
c. That he/she assumes all the conditions and obligations set forth herein.